Returns and refunds

Refund guidance starts with the official store policy

Refunds, returns, and order issues depend on the item, timing, condition, and official Shopify policy language.

Source

Official policy

Best first step

Read policy

Order help

Contact support

Before requesting help

Review the official refund policy, then contact support with your order number, checkout email, item name, and a short explanation of the issue.

Order number
Checkout email
Item name
Photos for damage or defects

Event and merchandise orders

Event products and merchandise may have different timing or eligibility details. The official Shopify policy and product listing should guide the final decision.